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| Rubicon
Consulting Services |
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Our
flexible enterprise applications and personalized consulting
services are designed to streamline your daily operations, increase
productivity, enhance customer service and improve your bottom
line. Rubicon ensures your success by bundling comprehensive
support services including implementation, data conversion,
on-site training and real-time support with each new account.
A senior business consultant is assigned to you, guaranteeing
a smooth and rapid transition from your current applications
to The Rubicon Solution™. |
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Implementation |
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Prior
to installation, Rubicon will evaluate your current hardware
environment to determine the appropriate configuration to accommodate
your information system requirements. New hardware and peripheral
equipment will be recommended where and when necessary to satisfy
your business objectives.
We can also coordinate the shipment of hardware to your site,
recommend appropriate site preparation and manage the setup
and on-site installation of the hardware and peripherals. |
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Data
Conversion |
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Rubicon
will identify the location, layout, definition, quantity, and
status of the data to be converted. Rubicon takes full ownership
of the conversion process and will use a best-fit approach in
migrating existing data to the Rubicon System. Conversion programs
are tested and audits are performed in order to ensure data
integrity prior to going live. |
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Business
Consulting |
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The
Rubicon Solution offers tremendous flexibility with extensive
implementation options. Although we recommend implementing the
standard version in order to properly evaluate its capabilities,
we understand that each company has unique requirements that
may require customization. Rubicon can tailor the system to
fit your specific needs and protect your investment by keeping
you current with the latest release.
The Rubicon E-commerce product allows your company to take advantage
of the Web marketplace. Our experienced technical consultants
can create a web presence, or enhance your existing web site
with dynamic real time E-commerce information.
Education and training services include extensive on-site training
for the Rubicon Solution. These courses provide the appropriate
training to manage, maintain and operate the applications on
your own. For those requiring additional assistance, Rubicon
provides on-going educational services for technical staff,
management, and end users. |
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Support
Services |
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Technical
support is included with the purchase of the Rubicon Suite.
Each customer has access to real-time telephone assistance,
whereby our expert consultants can answer in-depth technical
as well as business operation questions. In an effort to respond
quickly, we may directly access your system and resolve the
issue via the Internet or modem. |
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